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Reach Slothunter Casino Support in Minutes, Not Days
Chat, e-mail or call Slothunter Casino support any hour of the day or night, every day of the year.
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Must be 18 or older to participate. Wagering requirements apply — full conditions on site.
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Pick Your Fastest Route
Slothunter Casino Puts You Through Fast
Talk to Someone in Minutes
Best for quick questions about a bonus, a game or a login, and answers in about four minutes around the clock, so you never sit waiting long.
Slow Start, Clear Record
Best for documents, statements and anything with detail worth keeping, and [email protected] answers within about eight hours every day of the week.
Hear a Voice in One Minute
Best for anything urgent such as a stuck withdrawal, and a real person picks up in about one minute on +61 2 0688 1247 during AEST hours.
Playing From Australia
Call Australia, Keep Australian Hours
Everything Australian players need on one screen, from the local number to who supervises the site.
Reach Us
Australian Phone: +61 2 0688 1247; Support Time Zone: AEST; Languages Spoken: English, German, French, Norwegian; Support E-mail: [email protected]
Supervision
Regulator and Licence: Malta Gaming Authority, MGA/B2C/541/2020
Problem Gambling
Help Organisations: Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
When Support Isn't Enough
Still Stuck? Take It Up a Level
Puts a deadline on every stage, so a dodgy answer never leaves you waiting forever.
A Log Beats a Rant
Message support first and ask for a written reply. Note the case reference, the date and what you were told, because that record carries the whole complaint.
Written Answer First
Aimed at support, the reply should answer your specific point. If it misses, quote the reference and ask for a senior review through [email protected].
Where Do I Escalate?
Unresolved after that internal stage, you can take the matter to the Malta Gaming Authority with your reference, dates and copies of the replies you received.
Mail Routing
Department Addresses for Every Request
One address per kind of question, so your message lands with the team that can act on it.
Account
Support, any general query: [email protected]; Verification, identity documents: [email protected]
Money
Payments, deposits and withdrawals: [email protected]
General
Complaints, escalated disputes: [email protected]; Privacy, personal data requests: [email protected]; Business, partnerships and affiliates: [email protected]
Seven Timings to Know
Check How Long a Reply Takes
Settles how fast each channel answers before you commit to one.
Live Chat
Chat hours: 24/7 support; Chat first reply: 4 minutes; Time zone: AEST
E-mail
Support e-mail: [email protected]; E-mail reply: 8 hours
Phone
Australian phone: +61 2 0688 1247; Phone waiting time: 1 minute
Ready in One Go
Details That Get You a First-Reply Answer
The five-item check
Line these up before you write, call or open chat, and the answer lands faster.; Your login e-mail address, never the password; Transaction reference, amount and date; Screenshot of the error or game name; Verification documents if your account is new; The case reference from any earlier message
Five Answers
Straight Answers on Support Basics
Do I need to check your licence before I sign up?
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Yes, the licence is real and checkable. Slothunter Limited runs this site under Malta Gaming Authority licence MGA/B2C/541/2020, with company number 128045 (Curaçao). Ask support for the licence reference whenever you want it in writing.
What if I only read English and my mate reads German?
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Four languages are handled by the team: English, German, French and Norwegian. Australian players are answered in English around the clock. Say which language you prefer in your first message and the right agent picks it up.
Where do I go when the reply is not good enough?
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Where does an unresolved complaint go? Start with the support team, who log every case. If the reply still leaves you unhappy, ask for it to be escalated, and the outcome can be taken to the Malta Gaming Authority as the licensing regulator.
Where do I close my account for good?
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Where do I shut my account? Message live chat or e-mail [email protected] and ask for closure in writing. One account per player is the rule, so a closed account is not reopened for a fresh welcome offer.
Why should I e-mail for a copy of my data?
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Why ask for my data? Privacy requests go to [email protected], whether you want a copy of what is held or want it deleted. Identity is confirmed first, and deletion is limited by records the regulator requires us to keep.
Six Operator Facts
The Company Behind Your Account
Names the licence holder, its registration and the address you can write to.
Company
Legal name: Slothunter Limited; Company number: 128045 (Curaçao); Registered address: 14, Triq il-Kbira, St. Julian's, STJ 1082, Malta
Licence
Regulator: Malta Gaming Authority; Licence number: MGA/B2C/541/2020
Writing In
Support e-mail: [email protected]